Refund & Guarantee Policy
We stand behind the engineering excellence of our digital platforms. Read our transparent protocols on source code delivery, technical defects, and refund guarantees.
Digital Products & Source Code Nature
MasterLeaf provides intangible, irrevocable digital goods in the form of full unencrypted source code ZIP repositories, normalized MySQL database schemas, and commercial enterprise architectures. Once a purchase is verified and the digital package is downloaded from our secure customer portal, the proprietary code is permanently in the buyer's possession.
To maintain fairness for both our engineering studio and enterprise clients, refunds are governed strictly by the technical verification criteria described below.
7-Day Technical Defect Warranty
We guarantee that every product package accurately matches the live interactive demo and feature specifications listed on its platform page. You are eligible for a 100% Full Refund within 7 days of purchase under the following qualifying conditions:
- • Fatal System Flaws: Core application crashes that our engineering team cannot reproduce or fix within 48 hours of ticket submission.
- • Missing Core Modules: Major documented features missing from the supplied ZIP package.
- • Corrupted Download: Incomplete or damaged archive that cannot be unzipped after multiple automated re-downloads.
- • Change of Mind: Deciding you no longer need the platform after downloading the full unencrypted source code.
- • Unsupported Server: Hosting on outdated servers that do not meet the documented PHP 8.2+ or MySQL 8.0 requirements.
- • User Modifications: Breaking core codebase structure through third-party modifications or incompatible packages.
How to Request an Evaluation & Refund
Have Questions Before Purchasing?
Test any product live before buying or talk directly with our lead engineers to confirm server compatibility.